Knowledge base
Knowledge base
Short, honest answers to the questions we hear most about AI in customer service.
Can AI answer questions about allergens?
Why an AI in your customer service should not answer allergen questions, and how to build that rule into the software instead of leaving it to good intentions.
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What does AI do when it does not know the answer?
A language model rarely says by itself that it does not know. What that means for AI in your customer service, and why a person should keep the final say.
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AI in customer service without automatic sending
Why AI in customer service pays off most as help for your team rather than a replacement, and what you gain in time for personal contact with your customers.
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Curious what this means for your customer email?
In half an hour we show how it works, starting from your own questions.