For webshops
Answer order questions without searching
Where is my order, when will it arrive, can I still change it. Questions like these get a draft reply, with the order details from your webshop next to it.
The order sits next to the email
Order details are read from WooCommerce, read-only. Amounts are used exactly as WooCommerce provides them, never calculated by the AI.
A Shopify connector has been built and tested against a simulated shop, but has not yet run against a live store. If you use Shopify, we will go through it in the demo call.
Complaints first
Messages about a wrong delivery or a wrong product go to the top of the queue, so they do not disappear between routine questions.
Payments and personal data stay with people
Questions about payments and personal data are set aside for a team member as an escalation. A draft proposal comes with it, which your team member checks, completes and sends.
Your own mailbox, your own sender
It works with your existing mailbox over IMAP. Replies go out through your own mail server, from your own address.
Curious what this means for your customer email?
In half an hour we show how it works, starting from your own questions.