For food businesses
AI customer service that leaves allergens to a person
With food, one wrong answer can make someone ill. When the system recognises a question about allergens or food safety, it sets it aside for a team member as an escalation. For allergens or ingredients, those facts are left in the accompanying draft as open slots your team member fills in. And nothing reaches a customer without a person approving it.
Allergens and food safety: a person decides
Questions about allergens, ingredients and food safety are set aside for a team member as an escalation. For allergens or ingredients, those facts are left in the accompanying draft as open slots your team member fills in.
Before every release a fixed safety test of 99 questions runs, 37 of them about food safety. If one food-safety, payment or privacy question is misrouted, the release does not go live.
Complaints about your product come first
Messages about spoiled products, illness after eating or a wrong product go to the top of the queue.
See which products raise questions
A reporting screen shows complaints per product and stock signals, so you can see where things go wrong.
Time for the customers you want to talk to
Routine questions get a draft, so your team keeps time for the customer in the shop and the customer on the phone.
Curious what this means for your customer email?
In half an hour we show how it works, starting from your own questions.